Returns and Exchanges
ORDER RETURNS AND EXCHANGES POLICIES
If you're customer needs to return and item to us, we require that you notify us withing one week of your customer receiving their shipment. Shipments that are returned without our prior approval will not be processed. All clothing items must be in their original unworn and unwashed condition with all tags attached (if applicable) and be free of any stains or smells to qualify for a return. All toys and items in retail packaging must be returned in their original condition with all pieces and unopened packaging.
RETURNS OR EXCHANGES FROM U.S. CUSTOMERS
If we make a mistake on an order (like shipping the wrong item), we will make it right, just contact us to let us know.
If a U.S. customer would like to return an item for a refund, your company (or your customer depending on your policies) is responsible for paying the shipping to get the item to us. Once we receive the item, we will issue a refund to you for the cost of the item minus any shipping costs(original shipping costs are not refundable).
If you're U.S. customer would like to exchange an item, we suggest placing a new order for the correct item and have your customer send the incorrect item back to us. You (or your customer) are responsible for paying to get the item to us. Once we receive the item, we will refund you for the purchase price of the returned item.
RETURNS OR EXCHANGES FOR INTERNATIONAL CUSTOMERS
If an international customer requests a refund for an order, our policies are the same as for our U.S. refunds (see above). If an international customer requests an exchange for a new item, we will gladly process the exchange, but additional shipping costs will apply to ship out the new item to your customer.